Outsourcing centers around the concept of Service Level
Agreements. SLAs specify the level and quality of the support services that client
wishes to have. It is then CDN’s responsibility to provide adequate resources to
meet those levels. SLAs define key metrics such as Response Time, Percentage of
Successful Problem Resolution in a given period of time and so on.
When combined with Leasing, Outsourcing provides our clients
with means whereby, against a fixed monthly (or quarterly) payment, they can receive
the latest hardware and software, packaged with full-time, on-site, quality, professional
support without having to invest in depreciating assets, make large capital investments
into depreciating assets or hire a permanent, costly expert manpower to solve occasional
problems.